Service Delivery Policy
Effective date: January 6, 2026
Provisioning
Accounts are provisioned instantly after signup. Admins can onboard additional users and businesses from the dashboard.
Access
- Web access via modern browsers; mobile-friendly responsive UI.
- Secure sessions with HTTP-only cookies and JWT-based auth.
- Role-based permissions and admin approval for all new users.
Uptime & maintenance
We aim for high availability on our cloud infrastructure. Planned maintenance will be announced in advance when possible.
Data handling
Operational data (catalogs, customers, quotations, invoices) is stored in secure databases. Backups and logging are maintained to preserve integrity.
Support
Support is available via email at payalsavaliya272@gmail.com during business hours. WhatsApp follow-up is available upon request.